Returns and Refund Policy – ​​La Sqala

Bee At Sqala we strive for 100% satisfaction with our customers. This Return and Refund Policy explains in which cases you can return a product or request a refund for purchases in our webshop.

1. Return conditions

You can return a product if:

 The article undamaged, unused and in original packaging is.

 De retouraanvraag wordt ingediend binnen 14 days after receipt of your order.

 The product is not covered by the excepted items (see section 2).

To initiate a return, please contact us at [email] with you order number and reason for return.

2. Items that cannot be returned

For hygienic or logistical reasons we can do not accept returns for:

 Jewelry and beauty products (such as perfumes, oils and skin care) that have been opened or used.

 Customized or personalized items.

 Items on sale (unless defective).

3. Refund Policy

• Once we have received and inspected your return, we will process the refund 7 working days.

• Refunds are always made via the original payment method.

• Shipping costs are not refundable, unless the product is defective or incorrectly delivered.

4. Exchange of a product

Do you want to exchange an item for another product? Take inside 14 the day contact us at [email], and we are happy to help you.

5. Damaged or Wrong Items?

Is your order arrived damaged or you received the wrong product? Send us in 48 hours after receipt an email with:

 Photos of the product and packaging

 Your order number

We will provide a suitable solution as quickly as possible!

6. Contact & Returns

 La Sqala – Returns

 Email: [info@lasqala.nl]

 Telephone: 064576661

 Return addresses: restaurant@lasqala.nl 

Make sure you have your return package well packaged is to prevent transport damage.